Echelon BioTech provides research-use-only products intended strictly for laboratory and analytical purposes. Due to the specialized nature of these materials, this policy outlines the conditions under which returns and refunds may be considered.

General Policy
All sales are considered final. Products are supplied for research use only and must be handled by qualified professionals. Once an order has been processed and shipped, it cannot be canceled or returned except under limited circumstances described below.

Eligible Returns
Returns may only be accepted if the product arrives damaged, defective, or incorrect. Any such issue must be reported within a reasonable timeframe after delivery. Requests submitted after this period may not be eligible for review.

Condition for Review
To assess a return or refund request, customers may be required to provide clear evidence such as photographs, order details, and packaging condition. Returned items, if approved, must be unused, unopened, and in their original packaging unless otherwise instructed.

Refund Approval
If a return is approved, Echelon BioTech may offer a replacement, store credit, or refund depending on the situation. Refunds are issued using the original payment method where applicable. Processing times for refunds may vary depending on the payment provider.

Non-Returnable Situations
Returns or refunds will not be granted in cases involving misuse, improper handling, storage issues, or failure to comply with research-use-only restrictions. Products that have been opened, altered, or used are not eligible for return.

Shipping Costs
Shipping charges are non-refundable unless the return is due to an error on our part, such as incorrect or defective items. Customers may be responsible for return shipping costs unless otherwise agreed.

Disclaimer
All products are sold strictly for laboratory and research use only. They are not intended for human consumption, medical use, or veterinary purposes. By purchasing from Echelon Bio Tech, you acknowledge full responsibility for proper handling and compliance with applicable regulations.

Contact Information
For return or refund inquiries, please contact:
info@echelonbiotech.com