Echelon BioTech operates from the United States and provides shipping services for customers purchasing research-use-only products. By placing an order on this website, you agree to the terms outlined in this shipping policy.

Order Processing
All orders are processed within a reasonable timeframe following successful payment confirmation. Processing times may vary depending on product availability, order volume, and operational factors. Orders are shipped within 2 business days, excluding weekends and public holidays.

Shipping Rates and Delivery
We offer standard shipping at a flat rate of $13. Free standard shipping is available on all orders exceeding $200. Delivery times may vary depending on the destination, carrier operations, and external conditions. While we aim to ensure timely delivery, Echelon BioTech does not guarantee specific delivery dates.

Shipping Origin
All products are shipped from within the United States. Customers are responsible for ensuring that ordered items comply with local laws and import regulations in their respective regions before placing an order.

Tracking and Confirmation
Once an order has been shipped, customers may receive a shipping confirmation along with tracking information, where applicable. It is the customer’s responsibility to monitor shipment progress and ensure proper receipt of the package.

Delays and Carrier Issues
Echelon BioTech is not responsible for shipping delays caused by courier services, customs processing, weather conditions, or other factors beyond our control. Any delivery issues must be addressed directly with the shipping carrier once the package has been dispatched.

Lost, Stolen, or Damaged Packages
Echelon BioTech is not liable for lost or stolen packages once they have been marked as delivered by the carrier. If a package arrives damaged, customers must report the issue within a reasonable timeframe with supporting evidence. We reserve the right to review each case and determine appropriate resolution.

Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout. Echelon Bio Tech is not responsible for delays or losses resulting from incorrect or incomplete addresses. Orders returned due to address issues may be subject to additional shipping charges.

Restricted Use Notice
All shipped products are intended strictly for laboratory and research use only. They are not for human consumption, medical use, or veterinary purposes. By accepting delivery, the customer acknowledges compliance with all applicable handling and usage regulations.

Contact Information
For any questions regarding shipping, please contact:
info@echelonbiotech.com